Operations During Restrictions

11 August 2020

The health and safety of close to 600,000 members continues to be the focus for Papua New Guinea’s largest superannuation provider, nasfund.

Measures are now in place to ensure that members have convenient access to the Fund’s services, without being unfairly disadvantaged during current travel restrictions, especially in NCD, where covid-19 cases have increased drastically in recent weeks.

No Mask No Entry Policy

During this time, nasfund will continue to implement strict health & safety measures at all its Offices, Branches and Service Centers, which includes a No Mask No Entry Policy.

This means you will only be allowed entry to our premises, only if you are wearing a mask. For members who do not have masks, masks will be provided to you before you are allowed into our branches.

This is in addition to compulsory temperature testing, and hand sanitation at all nasfund locations.

Super Saturday

In light of increasing COVID-19 cases, our Super Saturday Services at Boroko, Lae, Mt Hagen and Kokopo are suspended indefinitely. This service will now be available through our Call Centre. Members who wish to access this service can contact our call centre on 1588, or email help@nasfund.com.pg between 9am to 12pm for queries, and assistance.

However, normal services will continue from Monday to Friday for all our branches throughout the country.

Segmented Service Days

For the major branches of Boroko, Port Moresby, Lae, Mt Hagen, and Kokopo, segmented service days have been introduced. This has proven to be effective, with more members attended to each day in an orderly and structured manner.

This has seen Monday, Wednesday and Fridays specifically dedicated to attending to lodgement of member withdrawal applications, with other services provided on Tuesday and Thursdays.

NCD members are encouraged to utilize the Waigani Client Service Centre during this time.

Commenting on its operations, nasfund CEO Ian Tarutia says due to the rising Coronavirus Threat (COVID-19),in the country the Fund has stepped up efforts  to protect its members, as well as staff.

“nasfund has implemented several changes to its operations.

In addition to the segmented service days, strict Health & Safety measures, including temperature testing, and physical distancing are being implemented within our branches. These measures will continue for the foreseeable future.

It is important that as the largest superannuation fund by membership size, we take extra precautions, to protect the health and safety of our members.

During this time, we are encouraging our members to register on the Member Online Portal, which is more much more convenient.

These electronic options are aimed at providing the services needed by members, at their fingertips, without the need to physically walk into our branches, which is also a safer option.”

“We hope to announce later this week, a partnership with a major health provider, to provide discounted medical services to our members”.

The Member Online Portal can be accessed via the nasfund’s website www.nasfund.com.pg

Members who are yet to register on the Member Online Portal are encouraged to contact our Call Centre on email help@nasfund.com.pg or phone 1588.