21 October 2021
Nasfund Waigani Client Service Centre

With the health and safety of close to 600,000 members in mind, Nasfund, following guidance from local health officials and the World Health Organization (WHO) has issued a notice reminding the public of the following measures:

No Mask No Entry Policy

Members and other visitors will be denied access to all Nasfund offices unless equipped with medically suitable face masks.

Compulsory Temperature Testing

Visitors are required to submit for a compulsory temperature test before accessing any Nasfund office.

Hand Sanitizing & Social Distancing

All office locations are fitted with hand sanitation stations for members to use and social distancing markers where members and visitors are required to abide by being at least 1.5 meters apart from each other at any given time.

Online Services

Employers are encouraged to utilize the Employer Online portal for contribution updates and Members should use the Member Online portal for balance checks or account inquiries. Lodgments of Unemployment Benefit Payments and Housing Advance claims can be sent to us at e-withdrawals@nasfund.com.pg

Presentation Alternatives

Members and employers are encouraged to contact our Business Development team at clientrelations@nasfund.com.pg to arrange alternate means of receiving information on superannuation products, services, or ID card inquiries.

Call Centre

The Nasfund Call Centre is open for business from 8 am to 5 pm Monday to Friday and from 9 am to noon every Saturday. Members should contact us at help@nasfund.com.pg or call us on 1588

Super Saturday Service

Employed members should utilize the Super Saturday services available in Port Moresby at the Boroko Service Centre and Lae at the Lae branch. Niupela Pasin Protocols will continue to be enforced.

Nasfund’s Chief Executive Officer, Ian Tarutia, said we will maintain normal operations as best as we can to ensure that members continue to receive convenient services, without being unnecessarily disadvantaged.

“As the largest superannuation fund in PNG, we have a responsibility to our members and employers to provide a safe environment for business to continue. All these protocols being enforced are for the safety of our staff, our members, and the general public. If we are required to make changes to our business operations and or public engagements that may disrupt our provision of services, we will communicate this immediately.”

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