15 September 2022
(Left to Right – Front Row) Nasfund Regional Team Leader Momase Geita Goasa, Nasfund Member Job Iminup, and Nasfund CEO Ian Tarutia. Mr Iminup was given the honour of cutting the ribbon to signal the start of operations at the Fund’s new Service Centre.

As part of continually improving accessibility and services to its members, Nasfund has opened its second Client Service Centre in Lae, Morobe Province.

Located on Malekula Street, this centre provides easy access for members within Lae city’s main market and surrounding areas – which includes our members in the Finance & Banking, Manufacturing & Construction, Tourism & Hospitality, Retail, and MSME sectors.

Job Inimup, a Nasfund member for over 20 years, employed by Markharm Culverts, was given the honor of opening the new service centre, to signal the start of operations.

The occasion was witnessed by Nasfund Chief Executive Officer Ian Tarutia.

Mr. Iminup thanked the Fund for opening this new facility.

“With the service centre now located in the busy market area, those of us who work within the market area don’t have to go far to access Nasfund services.

Thank you Nasfund.”

Nasfund Member Job Iminup (Right) being served by Nasfund Customer Service Officer Tanya Sawa.

CEO Tarutia said it is a welcome addition, as the fund ramps up its services to members in this part of the country, especially as the province looks set to meet the demands of increasing business activities and economic opportunities on the back of the Wafi Golpu Mine.

Nasfund CEO Ian Tarutia (Centre) with Nasfund staff and members at the new Service Centre.

“We are pleased to add the second Lae Service Centre to our Nasfund branch network.

Moreso, as Lae and Morobe Province as a whole is the second largest membership base of the Fund.

Morobe Province accounts for over 111,000 Nasfund members from across 300 employers, which constitutes approximately 18% of the Fund’s total membership – a good number of whom work within this busy industrial area.

We are confident that our membership within the busy Lae market area and surrounding industrial precinct will take ownership of this Service Centre, and utilize the services offered here.

The opening of this centre is part of efforts to improve our service to members, all across the country. In the coming weeks, we will also be opening our new and improved service centres in Milne Bay Province, as well as two additional service centres in NCD.

Whilst we open this Service Centre, we also encourage our members to utilize our on line electronic channels, which includes our Call Centre, Member Online Portal, the Mobile Phone App, or Mobile SMS facilities.

These electronic options are aimed at providing the services needed by members, at their fingertips, without the need to physically walk into our branches, which is also a safer option.”

CEO Tarutia added that this new service centre also demonstrates the Fund’s commitment to the province, not only through superannuation services, but also through investment.

“Nasfund has had a long association with the Morobe Province, through its existing investment in Mainland Holdings Limited (MHL), Amalpack Ltd, Hornibrooks Ltd, Panamex, Hillside Garden Apartments, Nasfund Building (top Town) and various residential properties.

Nasfund’s total investment in Morobe is more than K349 million.

With the recent announcements by the National Government, and Morobe Provincial Government, of the impending start of development of the Wafi-Golpu Project, the Fund is focused on ensuring that our services are ready to welcome our members who will be engaged in this important project.

We remain committed to working together today, so that our members are ready for tomorrow.”

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