21 September 2022

Nasfund today welcomed two new-look Member Service Centres to its branch network.

The Waigani, and Port Moresby Member Service Centres were officially opened today, witnessed by Nasfund Directors, Executive Management, Staff, and members.

(Left to Right) Waigani Member Service Centre Branch Officer In Charge Esther Malol, Nasfund member Apolonia Lami, Nasfund Director Florence Willie, and CEO Ian Tarutia at the opening of the Waigani Member Service Centre. Mrs. Lami & Director Willie officially opened the new-look facility.

Speaking at the occasion, Nasfund Chief Executive Officer Ian Tarutia reaffirmed the Fund’s commitment to continually improving its service to members.

“The Waigani Member Service Centre is our new flagship branch, as it provides members with the full array of services that the Fund provides.

This new facility is the largest service center we have out of our 21 branches throughout the country. It has 10 counters, two meeting rooms, and can accommodate over 70 members at any one time, which provides an environment that is comfortable and functional for our staff to work in and for members to be served. 

The National Capital District, and Central Province constitutes the largest portion of our membership with over 233,000 contributors or 37% of total membership, hence the logic to have 3 branches in NCD to service this large member segment.

Nasfund member Apolonia Lami (Right) was the first member to be served at the Waigani Member Service Centre. In this picture, she is served by Michaelyn Papat.

We are confident that our membership within the Waigani, and Downtown precincts will take ownership of these Member Service Centre, and utilize the services offered here.

These two new-look facilities are part of member-focused developments, which have taken place recently.

Just last week, we opened our second member service centre in Lae, Morobe Province, while our Alotau Member Service Centre has also moved into a new location.

These developments demonstrate our commitment to ensuring that our members are provided the best service wherever they are.

Nasfund Directors & Executive Management at the Waigani Member Service Centre

At the same time, we also encourage our members to utilize our on line electronic channels, which includes our Call Centre, Member Online Portal, the Mobile Phone App, or Mobile SMS facilities.

These electronic options are aimed at providing the services needed by members, at their fingertips, without the need to physically walk into our branches, which is also a safer option.”

Mr Tarutia also encouraged Fund Staff to remain member-focused, by providing the best service to all Nasfund members.

(Left to Right) Nasfund Director Florence Willie and Port Moresby Member Service Centre Branch Officer In Charge Airi Kaipu cutting the ribbon to officially open the new-look Port Moresby Member Service Centre.

To the Waigani & Port Moresby Teams, keep up the positive mindset and attitude. Quick response times, efficient service and effective resolution to queries are what matters to customers, our members and this is how we are judged. It is pointless if we have a great modern facility but we are not backing up with our services with a smile and a friendly posture. 

I thank our Property & Information Technology Teams, as well as our contractors for delivering a quality product for our members.

Your tireless efforts behind the scenes, have now enabled our members to access our services in more conveniently, and in greater comfort.”

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