19 February 2024

The National Superannuation Fund Ltd (Nasfund) in efforts to improve member services and enhance member experience is excited to introduce its new WhatsApp Appointment system that aims to provide members with a convenient and efficient way to schedule and book appointments.

(Left to right), Chief Technology Officer, Arua Taravatu and Chief Executive Officer, Rajeev Sharma during the launch of the WhatsApp Appointment system.

Chief Executive Officer, Rajeev Sharma proudly announces that the WhatsApp Appointment system is the latest addition to its suite of digital offerings under the Fund’s eBranch services that were launched in October 2023.

‘’At Nasfund, we are committing to leveraging technology to improve the member experience and the WhatsApp Appointment system is another step forward in fulfilling this commitment.

With this system, members can now schedule appointments with any of our branches from the comfort of their homes or workplaces without the need to physically visit a branch to make an appointment.

This new system will also allow working-class members to select available time slots when they are free and schedule appointments at ease via WhatsApp’’.

Manager Marketing, Communications and Research, Melanie Lavaki assisting members of the media present during the launch to trial the new WhatsApp appointment system.

Mr Sharma further encourages all members to utilize the Fund’s new eBranch services which provide members access to their account through the member online portal or the Nasfund Mobile App. The EsiCall service allows members to be updated about their account balance or benefits withdrawal status by dialing 1588 and following the voice prompts. Alternatively, members can also check their balance using the TextBal service and can lodge their housing or benefit claims via email at e-withdrawals@nasfund.com.pg.    

The WhatsApp Appointment service will be open for members to use from Monday, 19th February 2024. To use this service, members simply need to text ‘nasfund’ to this WhatsApp number [+675 7600 0001] to initiate the booking process using the interactive WhatsApp Appointment system.

Members who require more information can call us at 1588 or email help@nasfund.com.pg.

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