Nasfund Commence Call-Outs and Surveys to Enhance Member Information

24 November 2023

Nasfund in a recent move to strengthen the accuracy of member information and improve services, has recently initiated a ‘call-out exercise’ and physical surveys that commenced in late October, 2023. The physical surveys are currently being carried out at our Port Moresby branches whilst the call-outs are done to targeted Nasfund members nationwide from the head office.

Chief Executive Officer, Rajeev Sharma said this initiative is part of the Fund’s ongoing efforts to verify members with potentially multiple accounts within the Nasfund database as well as use the survey results to understand our members better.

‘’We are working to verify members who may have multiple accounts within our database, collect the required information to help consolidate these accounts, and understand the reasons behind why members visit the branches when there are numerous online tools made available by Nasfund for their convenience.

As a Fund, we also understand that the circumstances around the creation of multiple accounts vary across the membership hence we encourage members and employers to verify internally with the information they have before requesting for a new number.’’

Members with multiple accounts will notice a lower accumulated balance despite the number of years they have worked. As a result, identified members are required to complete a Multiple Accounts Merging Form so their accounts can be consolidated, to bring together all details from the respective accounts thereby increasing years of active contribution.

Mr. Sharma further stressed that the accumulated years of active contributions can have a positive impact to tax on superannuation, build-up on balance, and access to Housing Advance eligibility.

He concluded by encouraging members and employers to cooperate with our call-out and survey representatives by answering questions accordingly. To uphold confidentiality of member information, all calls will be initiated only through 7373 3000 or 7676 6000 and members are advised to refrain from disclosing any details outside of the standard questions asked.

Members who are aware of their Multiple Accounts can do the following:

1. Download the Multiple Accounts Merging Form from the website: https://nasfund.com.pg/news-resources/forms/
2. Complete the form and attach letters from your current employer and previous employers (if any) along with a valid ID and other requirements listed on the form.
3. Submit a completed form at any nearest Nasfund branch or email: membermaintenance@nasfund.com.pg