News

Wednesday 22 April, 2020

Keeping Members safe during SOE

Keeping Members safe during SOE

The Health and safety of close to 500,000 members has been the focus for Papua New Guinea’s largest superannuation provider, NASFUND.

Since February, measures have been put in place to ensure that members have convenient access to NASFUND’s services, without being unfairly disadvantaged during the Government imposed State of Emergency.

The SOE has also provided an opportunity for the Fund to streamline its services, and strengthen its health & safety measures across its branch network.

For the major branches of Boroko, Port Moresby, Lae, Mt Hagen, and Kokopo, segmented service days have been introduced. This has proven to be effective, with more members attended to each day in an orderly and structured manner.

This has seen Monday, Wednesday and Fridays specifically dedicated to attending to lodgement of member withdrawal applications, with other services provided on Tuesday and Thursdays.

Commenting on its operations, NASFUND CEO Ian Tarutia says due to the Coronavirus Threat (COVID-19), the Fund has taken steps to protect its members, as well as staff.

“NASFUND has implemented several changes to its operations.

In addition to the segmented service days, strict Health & Safety measures, including temperature testing, and physical distancing are being implemented within our branches. These measures will continue for the foreseeable future.

It is important that as the largest superannuation fund by membership size, we take extra precautions, to protect the health and safety of our members.

During this time, we are encouraging our members to register on the Member Online Portal, which is more much more convenient.

These electronic options are aimed at providing the services needed by members, at their fingertips, without the need to physically walk into our branches, which is also a safer option.”

The Member Online Portal can be accessed via the Fund’s website www.nasfund.com.pg

Members who are yet to register on the Member Online Portal are encouraged to contact our Call Centre on email help@nasfund.com.pg or phone 7373 3000, or 75010063.

Photo caption: Temperature Testing: In addition to hand sanitation, members also have their temperature taken prior to entering the branch. Pictured is temperature testing at the Fund’s Boroko branch.

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